[27305] - Temporary Student Administrator

Duration: 6-8 weeks (hybrid/remote)
Salary: £13 – £14 per hour
Location: SW London

We are currently recruiting a temporary Student Administrator on behalf of one of our clients for a 6-8 weeks temporary position. To provide a comprehensive and effective administration service to set standards and within agreed timescales.

Key Responsibilities

• Strong system knowledge
• High level of accuracy and attention to detail
• Ability to handle sensitive information with 100% accuracy
• Uploading verified student results to company’s database to allow for Certification.

• Processing student’s achievement records within agreed timescales and SLAs, liaising with centres to provide feedback if incorrect/incomplete information has been supplied.
• Processing results in accordance with internal and external compliance procedures to meet strict standards for accuracy including adherence to Ofqual regulations.
• Supporting internal and external customers with general enquiries, through maintaining high levels of expert knowledge.
• Liaising with external training centres to recover student records, request new information and support them with their applications & enquiries.
• Providing excellent customer service to students studying their qualifications.

Person specification

• Medium to Advanced Excel skills
• Computer literate, with good accuracy and attention to detail are essential in order to maintain the integrity of membership records and the quality of the database.
• The job holder must be able to work as a reliable and flexible member of the team.
• Customer service focus is vital as service standards must be maintained, and service levels met.