Kingston Map

Start your job search now...

[25074] - Senior Reservationist

Senior Reservationist
Based near Notting Hill
Full time permanent role
Salary: £30,000 – £40,000 per annum

Our client, a multi Michelin-starred restaurant in London, is seeking a dedicated and experienced Senior Reservationist to join their team. As the head of department, you will play a pivotal role in managing all reservation bookings and enquiries. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role.


  • Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service.
  • Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manager. Address guest complaints or issues effectively and escalate when necessary.
  • Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations.
  • Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews.
  • Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience.
  • Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software’s and tech



  • Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment.
  • Demonstrated leadership abilities with a proactive approach to problem-solving and team management.
  • Familiarity with the OpenTable reservation system and Microsoft Office suite.
  • Strong command of the English language with exceptional written and verbal communication skills.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Detail-oriented with a focus on providing outstanding customer service.
  • Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.




Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

Click to call