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[25073] - Head Receptionist

Head Receptionist
Based near Notting Hill
Full time permanent role
Salary: £30,000 – £40,000 per annum


Our client, a multi-Michelin-starred restaurant in London, is seeking a dedicated and experienced Head Receptionist to join their team. You will play a pivotal role in managing all reservation bookings and enquiries in addition to managing the reception team. A welcoming and engaging personality coupled with exceptional telephone etiquette is essential for success in this role.


  • Oversee all phone and email restaurant bookings and enquiries. Utilise the OpenTable system to efficiently manage reservations and maximise restaurant covers for every service.
  • Manage and mentor the reception team, ensuring smooth coordination and communication between team members. Provide training and support to improve team performance and enhance guest satisfaction.
  • Maintain a welcoming, friendly and engaging demeanour when interacting with guests. Handle face-to-face, telephone, email and OpenTable enquiries in a polite and professional manner. Address guest complaints or issues effectively and escalate when necessary.
  • Collaborate with management team to maintain and enforce reservation policies and procedures. Ensure adherence to established standards to enhance the guest experience e and streamline operations.
  • Assist in maintaining up to date training manuals for staff when introducing new processes. Use training materials to mentor and monitor department team members with periodic appraisals and reviews.
  • Maintain accurate records of reservations and guest preferences. Utilise data to inform decision-making when dealing communicating with guests and enhance the overall guest experience.
  • Collaborate with management to improve the overall reservation experience by implementing back of house operations through new software’s and tech systems.



  • Previous experience in a similar role is essential, preferably within a fine dining or hospitality environment.
  • Demonstrated leadership abilities with a proactive approach to problem-solving and team management.
  • Familiarity with the OpenTable reservation system and Microsoft Office suite.
  • Strong command of the English language with exceptional written and verbal communication skills.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Detail-oriented with a focus on providing outstanding customer service.
  • Flexibility to work as necessary to meet the business requirements in order to complete the proper performance of your duties.





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