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[18595] - Head of Customer Service

  • Permanent
  • SW London
  • Posted 4 weeks ago
  • £ 40-50000

Are you passionate about leading a team to deliver excellent customer Service? Do you have a hands -on management style, an analytical mind and track record of making data-driven decisions? We have an unique opportunity to join a growing SME as Head of Customer Service. Salary up to 50k, fantastic benefits and working environment.

To succeed in the role, you will need to have a collaborative nature, passion to provide excellent service to  customers and have the desire to focus on continuous improvement.  This will be a hands-on role which will require you to understand in detail the various team processes and how they link together so you can see where efficiencies and system improvements can be made.  It will give you the opportunity to lead your own team, whilst also contributing to the development of the business as part of our Management Team.

We’d like to hear from you, if you have:

  • Proven success in similar Customer Service management roles, including experience of managing small teams- current team consists of 7 FTE employees.
  • An analytical mind and track record of making data-driven decisions.
  • A passion for service delivery and the ability to drive this throughout your team.
  • Experience in reviewing, documenting and updating business processes to enhance efficiency and using team KPIs to identify areas for improvement, driving continuous improvements across a department.
  • An eagerness to contribute to the management team to help drive growth and improvements within the business.
  • Fantastic communication skills with the ability to build strong relationships at all levels of the business.
  • Hands on management style
  • Ability to make things happen, drive through new initiatives

If you feel that you fit the criteria above, contact us  for more details.

 

 

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