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[14011] - Accident Management Engineer

  • Permanent
  • Surrey
  • Posted 2 weeks ago
  • £ 38,000

Accident Management Engineer

Based in Surrey. Salary: £38,000 per annum.

We are currently recruiting for an Accident Management Engineer to work for one of clients based in Surrey. This main responsibilities will be to audit estimates with a focus on repair method, cost control, vehicle downtime and client specific procedures.  To  carry  out  management  of  claims within  the  department  accurately  and  in  accordance  with quality procedures  and insurance  industry standards.   To additionally provide support when required for all areas of the business that inter-act with the department.

 Person Specification:

  • Excellent communication skills – both written and oral
  • Able to provide high level of customer care, be a team player ad able to work under pressure
  • Strong organisational and problem solving skills
  • In depth recent knowledge in Bodyshop Estimating, Insurance Claims or Accident Management within the automotive industry
  • ATA VDA, City & Guilds or equivalent NVQ levels in motor vehicle related subject
  • Working knowledge within a quality standard/framework
  • In depth knowledge of Audatex, ideally from an engineer, auditor or repairer background
  • Highly efficient and with an understanding of basic health and safety requirements
  • High level of industry knowledge/awareness

Key Responsibilities: – 

  • To engineer estimates submitted through Audatex to ensure that costs are accurate and justified taking into account repair method, vehicle downtime and client procedures;
  • To ensure that telephone calls are dealt with promptly and efficiently, recording FNOL details accurately;
  • To ensure all accident details are recorded accurately on the Fleetware system;
  • To liaise with other departments to ensure efficient recovery of un-driveable vehicles to the approved repairer network;
  • To instruct the approved repairer network to arrange estimates in relation to each claim;
  • To ensure the approved repairer network are progressing claims in line with the agreed timescales;
  • To review damage claims to hire vehicles, ensuring claims for damage are realistic and justified;
  • To process accident claims according to clients procedures ensuring all relevant communications are sent to insurance companies and any other relevant party/parties;
  • To handle Total Loss claims arranging valuations, salvage bids/classifications and disposal;
  • To progress each claim accurately to ensure work is completed in the specified time-scale, providing updates to the Account Executives as and when required;
  • To liaise with our Business Partners on new and existing claims as and when required
  • To process accident repair invoices for payment and recharge, ensuring that the amounts invoiced on each claim matches the authority;
  • To ensure reports are run and completed for Client Review meetings as and when required;
  • To complete claims experience letters as and when required;
  • To help and advise all areas of the business with technical and procedural questions as and when required.
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