[27538] - Customer Service Advisors

Customer Service Advisors

Full time, permanent role – Monday – Friday

Hybrid working pattern (2 days in office per week) + excellent benefits

Salary 25k – 27k per annum.

Exciting opportunity for two Customer Service Advisors  to join an interesting company with genuine career prospects . You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.

Key Responsibilities

• Responsible for answering email, website/ social media and telephone enquiries for individual customer sales and resource material sales.
• Ensure efficient and appropriate communication with customers following initial enquiry.
• Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
• Develop positive relationships with both prospective, existing, and past customers.
• Customer information is added/updated on to the database with absolute accuracy.
• Customers are followed up to ensure they have the information they need.
• Orders are processed with a high degree of accuracy.
• To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
• To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
• Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
• Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
• Ensure excellence in customer care at all times.

Person Specification

• Naturally energetic and enthusiastic individual with drive and commitment
• Degree or equivalent qualification
• Excellent communication skills
• Customer services skills
• Highly organised and self-motivated with fantastic attention to detail
• Able to manage time effectively, prioritise and work to deadlines.
• Commitment to high professional standards in delivering and improving services.
• Professional always with well-developed interpersonal skills (written and telephone)
• Effective and appropriate communication skills
• A high degree of computer literacy, MS Word and Excel, Google Suite and CRM systems
• Customer services experience in a service, training or education sector ideall