[23517] - Temporary Receptionist

Temporary Receptionist
Based in Richmond
Pay: £12.00 – £12.50 per hour
Hours: Mon & Tues = 08:45 – 17:00. Wed, Thu, Fri = 08:50 – 17:00
Start: ASAP
Duration: 6 weeks, possibly extendable

Our client is looking for a Temporary Receptionist to join their team for a duration of 6 weeks initially.

They are looking for someone to contribute to the professional front of house image by providing excellent customer service and displaying a polite, friendly and courteous manner when dealing with visitors, staff and leaners. As well as, offer an accessible, efficient and client-focused reception service that meets the diverse needs of stakeholders.

Must have a current portable enhanced DBS

Key Responsibilities

• To be the first point of contact for visitors to the College and to ensure that all visitors and contractors are formally signed-in and provided with a relevant badge.
• To carry out a range of administrative tasks to support the front of house team, including the handling of incoming and outgoing post, assisting with filing and record keeping and maintaining and ordering stationery.
• To promptly follow up all general enquiries face to face, over the phone and online to maximise learner enrolment and provide excellent customer service.
• To provide a first line response to learner feedback, sign posting learners to relevant College policies and procedures as required, ensuring that learners feel confident that their views and needs have been taken seriously.
• To assist with booking learner interviews, digital surgery and IAG sessions.
• To assist with the management of the student laptop loan scheme.
• To handle incoming and outgoing telephone calls using Microsoft Teams, transfer calls, take and pass on messages, offer options where specific requests cannot be met and ensure voicemail messages are picked up daily and appropriate action taken.
• To ensure the weekly classroom timetables are printed and displayed on classroom doors and a daily rooming report is printed and available in the Reception area.
• Use College computer systems to receive and send emails, to locate staff and learners as required and to operate the electronic notice boards as appropriate.
• Assist with the administrative work of the learner services department as appropriate, both in the general reception area and in other College locations as required.

Person Specification

• Previous experience in a similar role
• Knowledge of office administration including the effective maintenance of paper and electronic filing systems.
• Strong IT skills including proficient in Microsoft Word and Excel
• The ability to work effectively as part of a team, share tasks and responsibilities with other members of the team and work on own initiative.
• Excellent communication skills.
• A good standard of written English and confident and effective oral communication skills with an ability to communicate effectively and sensitively with people with differing abilities, backgrounds and experiences.
• Experience of providing excellent customer service to a range of internal and external customers, with good interpersonal skills, including tact and discretion.