[23520] - Temporary Customer Service Advisor

Temporary Customer Service Advisor
Start: ASAP
Duration: 3 months
Pay: £12.50 per hour
Hours: 9am – 5:30pm
Office based role
Location: Chessington/Tolworth

Our client is looking for a Customer Service Advisor to join them on a temporary basis. They are looking for an experienced Customer Service Advisor with an excellent telephone manner

Key Responsibilities

• Primarily manage customer communications and provide a high quality of customer service.
• To handle customer enquires via incoming calls, post, email, and webchat in a friendly, prompt, accurate and sufficient manner.
• To efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence.
• The Advisor is in the front line of customer communication, a professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking, and problem-solving skills.

Person Specification

• Good numeric skills and capable of multi-tasking
• 1-2 years’ experience of working in a call centre or in a customer facing role A commitment to providing good customer service
• Excellent telephone manner
• Strong written and oral communication skills
• Attention to detail
• Focused and self-motivated
• Patient and tactful
• Enthusiastic team player
• Keen to learn
• Strong IT skills
• The ability to enter information and supply information quickly and accurately