Temporary Customer Service Advisor Start: ASAP Duration: 3 months Pay: £12.50 per hour Hours: 9am – 5:30pm Office based role Location: Chessington/Tolworth
Our client is looking for a Customer Service Advisor to join them on a temporary basis. They are looking for an experienced Customer Service Advisor with an excellent telephone manner
Primarily manage customer communications and provide a high quality of customer service.
To handle customer enquires via incoming calls, post, email, and webchat in a friendly, prompt, accurate and sufficient manner.
To efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence.
The Advisor is in the front line of customer communication, a professional understanding of what makes first-class customer service is also important, as are flexibility, multi-tasking, and problem-solving skills.
Good numeric skills and capable of multi-tasking
1-2 years’ experience of working in a call centre or in a customer facing role A commitment to providing good customer service
Excellent telephone manner
Strong written and oral communication skills
Attention to detail
Focused and self-motivated
Patient and tactful
Enthusiastic team player
Keen to learn
Strong IT skills
The ability to enter information and supply information quickly and accurately