[19551] - Service Support Administrator – Surbiton

Service Support Administrator

 £18,000 – £19750 per annum.

Full time, permanent role

We are currently recruiting for a customer Service Support Administrator to work for a leading brand in the Surrey area. This is an ideal position for a recent graduate who is customer focused with excellent communication skills, who has ideally worked within an office environment previously and has an interest in Photography or cameras.

RECENT PHOTOGRAPHY GRADUATES ENCOURAGED TO APPLY!

Person Specification: –

• Good working knowledge of Word, Excel and Outlooks
• Educated to degree level or equivalent (Photography degree a bonus but all disciplines considered)
• Will possess customer services and /or sales skills ideally gained within an office based environment.
• Methodical approach with ability to prioritise workload and multi-task
• Ability to work under pressure to deadlines without compromising on attention to detail
• Can do, pro-active approach to work
• Excellent verbal and written communication skills
• Some working knowledge of database or CRM systems
• Live within an easily commutable distance from the Kingston upon Thames area.

Key Responsibilities: –

To provide a highly professional level of service and support to customers via telephone, letter and email.

• Carry out administrative tasks to provide efficient and effective repair service of products for customers
• Respond effectively to calls and take action to resolve issues.
• Respond efficiently to service related and technical emails
• Respond to complaints and queries promptly and efficiently
• Demonstrate good knowledge of technical, photographic and repair issues
• Database update and maintenance ensuring all repairs are registered on the system.
• To process payments accurately and correctly and within current legislation
• To work in accordance with company policy and GDPR guidelines
• Provide administrative support to the team and work as a part of a collaborative team to provide a first class service to customers.