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[19551] - Service Support Administrator – Surbiton

  • Permanent
  • Surbiton
  • Posted 6 months ago
  • £ 18-19,750

Service Support Administrator

 £18,000 – £19750 per annum.

Full time, permanent role

We are currently recruiting for a customer Service Support Administrator to work for a leading brand in the Surrey area. This is an ideal position for a recent graduate who is customer focused with excellent communication skills, who has ideally worked within an office environment previously and has an interest in Photography or cameras.


Person Specification: –

  • Good working knowledge of Word, Excel and Outlooks
  • Educated to degree level or equivalent (Photography degree a bonus but all disciplines considered)
  • Will possess customer services and /or sales skills ideally gained within an office based environment.
  • Methodical approach with ability to prioritise workload and multi-task
  • Ability to work under pressure to deadlines without compromising on attention to detail
  • Can do, pro-active approach to work
  • Excellent verbal and written communication skills
  • Some working knowledge of database or CRM systems
  • Live within an easily commutable distance from the Kingston upon Thames area.

Key Responsibilities: –

To provide a highly professional level of service and support to customers via telephone, letter and email.

  • Carry out administrative tasks to provide efficient and effective repair service of products for customers
  • Respond effectively to calls and take action to resolve issues.
  • Respond efficiently to service related and technical emails
  • Respond to complaints and queries promptly and efficiently
  • Demonstrate good knowledge of technical, photographic and repair issues
  • Database update and maintenance ensuring all repairs are registered on the system.
  • To process payments accurately and correctly and within current legislation
  • To work in accordance with company policy and GDPR guidelines
  • Provide administrative support to the team and work as a part of a collaborative team to provide a first class service to customers.
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