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[19553] - Service Coordinator – Global organisation- fantastic perks! Start ASAP

  • Permanent
  • Surrey
  • Posted 6 days ago
  • £ Competitive Salary

We are recruiting for a candidate with good administration and customer service  skills to work in a busy department handling requests for services from the organisations’  key customers.

Ideally the candidate will have good, detailed administration  experience together with the ability to multi -task and communicate at a senior level.

Service coordinator is responsible for the day- to- day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service.

  • Handling of all incoming service requests for service and follow-up services – local and globally
  • Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
  • Liaising with stakeholders worldwide to arrange the attendance and delivery of parts.
  • Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
  • Work closely with Service Supervisor/engineers to plan the local services.
  • Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
  • Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
  • Arrange delivery of spares within given time scales, port location, local limitations etc.
  • Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
  • Arranging returns for defective and unused parts via RMA process.
  • Working with Sales to organize installation projects and informing them of any retrofit opportunities.
  • Working together with your team on WIP reduction
  • Attending team meetings
  • Passing enquires to the relevant depts i.e. Sales, Spares and Supplier Vendor Forms
  • Maintain Service e-mail database
  • Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
  • Provide KPI data
  • Preparation of pro-forma invoices where Payment in Advance is required.
  • Maintaining the Installation Report Drive.
  • Maintaining the European WIP spreadsheet.

 

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