Service Coordinator – Global organisation- start ASAP – Competitive Salary and fantastic perks!
We are recruiting for a candidate with good administration and customer service skills to work in a busy department handling requests for services from the organisations’ key customers.
Ideally the candidate will be looking to develop their skills, have good, detailed administration experience together with the ability to multi -task and communicate at a senior level.
Service coordinator is responsible for the day- to- day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service.
Handling of all incoming service requests for service and follow-up services – local and globally
Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
Liaising with stakeholders worldwide to arrange the attendance and delivery of parts.
Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
Work closely with Service Supervisor/engineers to plan the local services.
Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
Arrange delivery of spares within given time scales, port location, local limitations etc.
Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
Arranging returns for defective and unused parts via RMA process.
Working with Sales to organize installation projects and informing them of any retrofit opportunities.
Working together with your team on WIP reduction
Attending team meetings
Passing enquires to the relevant depts i.e. Sales, Spares and Supplier Vendor Forms
Maintain Service e-mail database
Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
Provide KPI data
Preparation of pro-forma invoices where Payment in Advance is required.