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[19919] - Senior Events Registration Coordinator -Great benefits- Hybrid Role

  • Permanent
  • London
  • Posted 3 months ago
  • £ 30000

We are currently recruiting for a Senior Events Registration Coordinator for a creative and dynamic marketing company based in central London.  Lovely modern offices with a buzzy environment and great perks.   Hybrid role. 

As Senior Registration Coordinator you will work closely with the events teams.

Key Responsibilities:

  • Be the client’s daily point of contact in the support of the business
  • Manage a dedicated inbox for customers, ensuring customer service levels and service level agreements are maintained at all times
  • Monitoring various memberships, programs, audit trackers and reports
  • Managing corrections, updates, processes, and escalations when required
  • Collaborate the wider company, including global associates
  • Project manage internal & external requirements within timelines
  • Provide regular updates to the contact centre and wider team on any changes in information
  • Arrange daily call backs for new registrations for hotel reservations for required conferences

Essential:

  • Demonstrate strong and effective communication skills
  • Strong telephone skills with the ability to handle difficult conversations and queries
  • Can multi-task and manage time to include managing concurrent tasks efficiently
  • Proven project management skills
  • Detail oriented with strong organisational skills
  • Experience in supporting or managing client projects with over 500 attendees
  • Ability to work with client/s, co-workers and vendors in multiple locations and time zones
  • Strong overall Microsoft Office and G-Suite skills, especially Excel/Google Sheets
  • Experience working in an event planning environment

Highly Desirable:

  • A good level of IT skills including working on databases and comfortable working in multiple technical environments
  • Fluency or working knowledge of another European language
  • Experience within a marketing agency would be an advantage

 

Contact us today for more details – a friendly welcome guaranteed.

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