We are currently recruiting for a Senior Events Registration Coordinator for a creative and dynamic marketing company based in central London. Lovely modern offices with a buzzy environment and great perks. Hybrid role.
As Senior Registration Coordinator you will work closely with the events teams.
Be the client’s daily point of contact in the support of the business
Manage a dedicated inbox for customers, ensuring customer service levels and service level agreements are maintained at all times
Monitoring various memberships, programs, audit trackers and reports
Managing corrections, updates, processes, and escalations when required
Collaborate the wider company, including global associates
Project manage internal & external requirements within timelines
Provide regular updates to the contact centre and wider team on any changes in information
Arrange daily call backs for new registrations for hotel reservations for required conferences
Demonstrate strong and effective communication skills
Strong telephone skills with the ability to handle difficult conversations and queries
Can multi-task and manage time to include managing concurrent tasks efficiently
Proven project management skills
Detail oriented with strong organisational skills
Experience in supporting or managing client projects with over 500 attendees
Ability to work with client/s, co-workers and vendors in multiple locations and time zones
Strong overall Microsoft Office and G-Suite skills, especially Excel/Google Sheets
Experience working in an event planning environment
A good level of IT skills including working on databases and comfortable working in multiple technical environments
Fluency or working knowledge of another European language
Experience within a marketing agency would be an advantage
Contact us today for more details – a friendly welcome guaranteed.