[19779] - Sales Administrator /Order Processor

Sales Administrator / Order Processor

Salary: £21,000 – £22,800 Based in Twickenham

Full time office-based role – Monday-Friday – Hours – 8.30am- 5.00pm

We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a proactive individual with excellent communication skills to join a busy, friendly team as a Sales Administrator processing orders.

Person Specification: –

• Excellent verbal and written communication skills
• Good accuracy and attention to detail
• Understanding of good Customer Service
• Helpful attitude
• Patience
• Basic understanding of Maths
• MS Office skills with intermediate Excel
• Solid administration skills
• A good team player
• Ability to work in a fast-paced environment

Key responsibilities: –

• To accurately process customer orders on to central computer system and print order details for Warehouse to pack and despatch
• To provide prompt and accurate service to customers to ensure optimum satisfaction
• To provide ongoing support to ASM’s, as required
• To work as part of a team, being flexible and offering support within the team
• To gain a good working knowledge of product ranges to enable efficiency in role

KEY TASK RESPONSIBILITIES:

• Talking to customers and taking orders over the phone
• Processing orders received by phone, email, fax or via ASM
• Producing proforma invoices when pre-payment is required
• Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
• Entering daily delivery schedules onto carrier’s website
• Obtaining estimated delivery times from carrier on request
• Liaising with carrier to resolve delivery difficulties and disputes
• Assessing viability and potential issues of site deliveries
• Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
• Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
• General administration, including filing, archiving and maintenance of office systems

SPECIAL RESPONSIBILITIES:

• Allocation of new stock received to back orders and notification of customers
• Setting special prices against customer records on computer system
• Checking orders processed by colleagues