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[19779] - Sales Administrator /Order Processor

  • Permanent
  • Twickenham
  • Posted 4 months ago
  • £ 22,800k

Sales Administrator / Order Processor

Salary: £21,000 – £22,800 Based in Twickenham

Full time office-based role – Monday-Friday – Hours – 8.30am- 5.00pm

We have a new opportunity to work for a well-established distribution company based in Twickenham. Our client requires a proactive individual with excellent communication skills to join a busy, friendly team as a Sales Administrator processing orders.

Person Specification: –

  • Excellent verbal and written communication skills
  • Good accuracy and attention to detail
  • Understanding of good Customer Service
  • Helpful attitude
  • Patience
  • Basic understanding of Maths
  • MS Office skills with intermediate Excel
  • Solid administration skills
  • A good team player
  • Ability to work in a fast-paced environment

Key responsibilities: –

  • To accurately process customer orders on to central computer system and print order details for Warehouse to pack and despatch
  • To provide prompt and accurate service to customers to ensure optimum satisfaction
  • To provide ongoing support to ASM’s, as required
  • To work as part of a team, being flexible and offering support within the team
  • To gain a good working knowledge of product ranges to enable efficiency in role

KEY TASK RESPONSIBILITIES:

  • Talking to customers and taking orders over the phone
  • Processing orders received by phone, email, fax or via ASM
  • Producing proforma invoices when pre-payment is required
  • Dealing promptly with customer queries and complaints, and liaising with colleagues to resolve issues to customer satisfaction
  • Entering daily delivery schedules onto carrier’s website
  • Obtaining estimated delivery times from carrier on request
  • Liaising with carrier to resolve delivery difficulties and disputes
  • Assessing viability and potential issues of site deliveries
  • Liaising with warehouse to check physical stock levels, current batch shades and to resolve issues with orders
  • Liaising with Retail showrooms to locate out of stock items, requisitioning and arranging internal transfers as necessary
  • General administration, including filing, archiving and maintenance of office systems

SPECIAL RESPONSIBILITIES:

  • Allocation of new stock received to back orders and notification of customers
  • Setting special prices against customer records on computer system
  • Checking orders processed by colleagues
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