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[19617] - Property Customer Service Administrator- Sunbury on Thames

Absolutely Recruitment

Our friendly client based in Sunbury is looking for a candidate with superb customer service and admin skills to work as part of a small team.  Lovely working environment, full training provided. Start ASAP!

Hours 8am- 5pm – candidates must live in commuting distance to Sunbury.

The role will be in charge of and overseeing the account management for different house building companies. Within this you will liaise with clients to carry out works on their behalf. You will have to log all works received and issue the works to our internal tradesman through our diary management system. You will organise all trade men involved with the works as well as all materials needed to complete the works. Once completed you will report back to the client that all works are completed and finished and help finance prepare invoice for the works undertaken.

  • Be primary point of contact and build long term relationships with clients and our internal workforce
  • To account manage, oversee and implement works on behalf of the clients.
  • Liaise with clients/workforce through email, phones, presentations and in person meetings
  • Ensure timely and successful delivery of our contractors according to customer needs
  • Communicate clearly the progress of works to both internal and external stakeholders
  • Forecast and track diary of works
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis
  • Work with finance to ensure invoicing and their requirements are adhered to on a daily basis
  • Ensure department and organizations reputation by accepting ownership for accomplishing new and different requests;exploring opportunities to add value to all jobs
  • Order adhoc supplies and services that is required for works being carried out

Requirements

  • Proven account management or relevant experience
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal and communication skills
  • Natural relationship builder with integrity and maturity
  • Excellent project management skills
  • Excellent communication skills
  • Expert at Microsoft Office and help desk software

All CVs will be considered, however only those selected for a short list will be contacted directly.

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