Based in Kingston upon Thames. Salary: £20,000 – £25,000 per annum
25 hours per week (negotiable)
We are currently recruiting for an Telesales Representative to work for a well-established organisation within the Kingston area. This is a fantastic opportunity for someone with excellent communication skills.
Person Specification: –
Demonstrable experience of working in a telesales environment
Proven track record of successfully meeting sales targets over the phone
Excellent communicator, persuasive and with good command of English.
Professional and courteous telephone manner
Ability to work alone with minimum supervision, be pro-active and stay calm in a busy environment.
Ability to learn about services and explain them to prospects over the phone.
Key Responsibilities: –
Your role will be to help the business grow by bringing in customers and developing business. To respond to enquiries from potential customers and turn these enquiries into sales.
The main duties will include:
Answers telephone enquiries from customers in a courteous and timely manner.
Asks questions to understand customer requirements and close sales.
Uses excellent communication and people skills to meet sales targets and facilitate future sales.
Collects all required customer details.
Calculates and advises any charges due for service.
Collects payment via credit/debit card over the phone using card payment system (training provided).
Books job and customer details onto database (training provided).
Fosters and develops good working relationships with customers, and members of staff
Actively seeks and records information on customers, including feedback comments on quality of service in order to identify themes and trends and suggest ideas for improvement.