Based in Surrey. Salary: £21,000 per annum. Temp to perm position
We are currently recruiting for a Learner Services Advisor for an educational institute based in the Surrey area. This is a great role for someone with excellent communication skills and a positive ‘can do’ attitude. The role would cover reception across two sites in Surrey and deal with any customer and student enquiries, carry out enrolments and admissions and other duties. It would require someone to also work 2 weekends (either Saturday or Sunday) per month.
Person Specification: –
Excellent MS Office skills in particular Outlook, Word and Excel
Highly skilled at providing excellent customer service to both internal and external clients with a positive attitude
Able to work as part of a team and also take own initiative on tasks
Excellent standard of written and spoken English
Highly organised with good time management skills and able to prioritise to meet tight deadlines
Able to interpret regulations and produces to provide clear advice to enquirers
Previous experience working with education would be a plus
Key Responsibilities: –
To provide learners and the public with accurate and up to date information on eligibility for concessions, childcare, bursaries, Government funding and other support and to provide assistance with making relevant applications as required.
To enrol students on courses, in line with eligibility criteria and enrolment procedures for data collection
To carry out a range of administrative tasks including post duties, cashing up, banking, filing, maintaining and ordering stationery and provision of cover for colleagues as required.
To provide a professional image at all times and excellent customer care to both internal and external colleagues and be the first line on contact for learners
To promptly follow up all enquiries to maximise learner enrolment and provide excellent customer service.
Work flexibly to provide appropriate cover and front line presence to college activities
To take sales in the shop as required and handle fees, cash payments and invoices according to College guidelines and policies
To book external childcare providers in person, by email and on the phone as required and provide information and support in booking the college crèche.
Allocate bedrooms to residential students and provide a ‘hotel’ reception service