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[12992] - Learning Services Receptionist


Learner Services Receptionist

Based in Surrey. Salary: £21,000 per annum. Temp to perm position

We are currently recruiting for a Learner Services Advisor for an educational institute based in the Surrey area. This is a great role for someone with excellent communication skills and a positive ‘can do’ attitude. The role would cover reception across two sites in Surrey and deal with any customer and student enquiries, carry out enrolments and admissions and other duties. It would require someone to also work 2 weekends (either Saturday or Sunday) per month.



Person Specification: –


  • Excellent MS Office skills in particular Outlook, Word and Excel
  • Highly skilled at providing excellent customer service to both internal and external clients with a positive attitude
  • Able to work as part of a team and also take own initiative on tasks
  • Excellent standard of written and spoken English
  • Highly organised with good time management skills and able to prioritise to meet tight deadlines
  • Able to interpret regulations and produces to provide clear advice to enquirers
  • Previous experience working with education would be a plus


  • Key Responsibilities: –
  • To provide learners and the public with accurate and up to date information on eligibility for concessions, childcare, bursaries, Government funding and other support and to provide assistance with making relevant applications as required.
  • To enrol students on courses, in line with eligibility criteria and enrolment procedures for data collection
  • To carry out a range of administrative tasks including post duties, cashing up, banking, filing, maintaining and ordering stationery and provision of cover for colleagues as required.
  • To provide a professional image at all times and excellent customer care to both internal and external colleagues and be the first line on contact for learners
  • To promptly follow up all enquiries to maximise learner enrolment and provide excellent customer service.
  • Work flexibly to provide appropriate cover and front line presence to college activities
  • To take sales in the shop as required and handle fees, cash payments and invoices according to College guidelines and policies
  • To book external childcare providers in person, by email and on the phone as required and provide information and support in booking the college crèche.
  • Allocate bedrooms to residential students and provide a ‘hotel’ reception service    
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