Great opportunity for candidates with experience of coordinating work and supporting others. Good IT skills essential. The position is client facing and superb communication skills both written and verbal will be essential. Interesting work and working with a really friendly team. X3 positions available.
Full time hours – office based, hybrid or remote working
The Learning Delivery Coordinator provide the effective customer service and efficient end-
to-end delivery of company’s Learning’s digital, blended and face-to-face solutions and
accredited programmes to its members, learners, customers and clients.
The role requires a commitment to facilitating the highest quality learner experiences,
through the scoping of delivery requirements; scheduling online virtual
classrooms/webinars, blended and face-to-face events; facilitating the provision of learning
resources; supporting learners and encouraging learner feedback and engagement.
Build and maintain strong relationships and communication with customers, clients
and key stakeholders to ensure learning programmes and events run effectively
Schedule and set up digital, blended and face-to-face open courses, events and
“Accredited Programmes” in collaboration with the Learning Delivery team
– Maintaining clear stakeholder communication
– Delivering to agreed timescales and meeting service level agreements (SLAs)
Process bookings, digital orders and applications on systems, ensuring accuracy of
information, operating within service standards, business rules and data protection
Support the Learning Design, Delivery, Associate, Quality Assurance and Customer
Service Teams to provide a quality seamless service to all customers
Manage the logistics and scheduling for virtual classes/webinars ensuring they are
delivered to a high standard, with relevant resources, support for facilitators and hosts,
and to facilitate learner feedback
Ensure blended and face-to-face events are coordinated and delivered to a high
standard and to facilitate learner feedback
Accurately raise invoices and credit notes using the relevant system and approve
supplier invoices within agreed service standards, and be the first point of contact for
Prioritisation and organisational skills and ability to work to deadlines in a dynamic
Ability to work autonomously and manage complex projects
Digital skills and ability to master new systems
Home working available.