Events Team Leader, Salary £25,000-£28,000 per annum
Based in Surrey.
Contract Type: Permanent / Full Time
We are currently recruiting for an Events Registration Team Leader to work within a leading events organisation in Surrey. This is a fantastic opportunity for anyone who has supervised a small delegate management team within the events industry.
The role requires managing the team to ensure the team are hitting important deadlines and targets surrounding this role and the events. You will also be required to develop different areas of the participant facing content and ensure the team develop with the needs of the customers. The role requires management skills, customer services skills and data preparation skills. It is important that the candidate is confident in the above enough to train others in these areas.
This aspect of the role is operational as you will be expected to get stuck into the organisation of that aspect of events. You will need to have a full understanding of the business and events to carry this role out to it’s full potential.
Ability to manage and develop other colleagues
Excellent written skills with experience of writing informal customer-facing content
Ability to communicate clearly and concisely, both orally and in writing
Excellent Microsoft Excel and data handling skills
Highly precise attention to detail
Ability to deal with challenging customers and situations
Empathy with the Human Race customers
Good judgement skills, flexibility, creativity, and sensitivity in response to changing situations and needs
To oversee events budgets, to monitor and reduce spend
To manage key delegate suppliers such as timing, fulfilment and online registration
To train and develop the delegate management team
To be an office- based interface with competitors answering phone calls and emails.
Manage event day participants data and preparation for the event participants
Develop relationships within the business, suppliers and event participants.
To attend events managing the customer service helpdesk
To lead on the development of merchandise sector
To manage the participant prize system
To oversee participant email communication and web content