[22289] - Events Registrations Project Manager

Events Registration Project Manager
Salary: £30,000 – £40, 000 per annum
Full time role – Hybrid working pattern

We are currently recruiting for a Registration Project Manager to work on one specific client account for a global creative and dynamic marketing and events agency based in London SE1 area.  Funky offices, collaborative, buzzy environment

The Registration Project Manager is responsible for managing the end- to- end delivery of an event or multiple events for one specific client. This position requires excellent communication, organisation, leadership and problem-solving skills.

They are responsible for ensuring that all project elements function effectively and offer professional service to both internal & external stakeholders. The ability to delegate event tasks to assigned team members is critical along with the ability to exercise independent judgment in the resolution of conflicts and issues.

Key requirements:

• Significant level of demonstrated project management skills are required to manage both internal & external stakeholders
• Strong multi-tasking and time management skills to manage concurrent tasks efficiently
• The ability to work to a timeline and keep project on track
• Strong leadership skills to manage the project team
• Strong written and verbal communication skills
• Excellent customer service skills (phone skills, in person, e-mails, chats and IM’s)
• Detail oriented, strong organisational skills
• Pro-active and creative thinker
• Previous experience in Events project management and events registration, registration platforms and familiarity with registration deliverables
• Proficient in Microsoft Office or Google Suite skills, especially MS Excel/ Google Sheets
• Proficiency in various software applications such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
• Experience in a marketing agency would be useful
• European language is desirable

Key Responsibilities:

Responsibilities include but will not be limited to:

• To determine the registration scope and create, review and edit project timelines and project plan to ensure programs are on track
• Partner with the IT Project Manager to understand the technical specifications for the registration and reporting
• Act as the primary client and internal contact for all registration related information and issues
• Delegate responsibilities and tasks to team members and provide ongoing mentoring
• Create and update operational documents for team members to understand the event(s) and provide training
• Manage registration data integrity and prepare client reporting
• Provide a consultant type role as a “Subject Matter Expert” for the client and others in the
• Manage event inboxes within service level agreements
• Manage multiple events and event roles simultaneously
• Travel to attend events internationally (including weekends)
• Plan and manage on-site registration processes and deliverables as needed
• Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
• Deliver and support on virtual events in multiple time zones, managing chats/IMs with delegates and exhibitors.
• Handle delegate payments, supplier invoicing and related tasks, when necessary