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[14679] - eLearning Coordinator

  • Permanent
  • London
  • Posted 2 weeks ago
  • £ 22,000 - 26,000

eLearning Coordinator

Based in London. Salary: £22,000 – £26,000 per annum

12 month contract

We are currently recruiting for an eLearning coordinator for a fantastic organisation based in South West London in lovely bright offices. This is a great opportunity for someone who has worked within a virtual learning environment.

 Person Specification for the eLearning Coordinator:

  • Graduate calibre, with working knowledge in the administration of blended learning programmes where Moodle (or another Virtual Learning Environment) is the online delivery platform
  • Good computer and technical skills, as well as sound process design and documentation competencies
  • Motivated to ensure tasks/projects are delivered on time
  • An interest in eLearning and web technologies
  • Committed to keeping up to date with developments in these areas, in order to ensure we’re providing our users with the best online learning experience
  • Excellent communication skills
  • Organised with a ‘can do’ attitude
  • Ideally the job holder has previous project management experience
  • Able to prioritise and work collaboratively within a team
  • Methodical, numerate, and logical, with have excellent attention

Key Responsibilities for the eLearning Coordinator: –  

  • Assist with the delivery of projects relating to the VLE. Project activities may include requirement gathering, stakeholder engagement, planning, communication and reporting
  • Working with the E-learning Co-ordinator, proactively seek out ways to improve, streamline and update features or processes in order to add value to the VLE
  • Assist with activities to help people become proficient/self-sufficient on the VLE
  • Help monitor requests from the business, students and tutors for development and improvements to the VLE.
  • Assist with VLE-related customer support queries and provide backup for customer queries via Zendesk and via phone as required
  • Contribute as required to course builds, copying and/or amending course content, enrolling students and tutors, creating cohorts and setting up learning groups
  • Working with other teams in the business to proactively monitor and manage course project pipeline and advise, plan and execute tasks accordingly
  • Monitor service levels and set up CX metrics as appropriate. Apply UX and CX best practice to all customer-facing eLearning touchpoints and journeys
  • Provide support to additional projects outside of the core remit as required to support the Customer Experience Team
  • Ensure online usability and accessibility standards are observed across the VLE
  • Keep up to date with developments and trends in Digital Learning/e-learning technology
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