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[13189] - Customer Services Representative

Customer Services Representative

Temporary position – ASAP start – 31st December

Based in South West London. Salary: £DOE

We are currently recruiting for a customer services representative to join the training operations team for a fantastic organisation based in lovely bright offices in South West London. The main purpose of your role is to provide effective customer service and efficient co-ordination of all operational processes and procedures.

Person Specification:

  • Good organisation and time management skills, ability to quickly prioritise and work under pressure and be flexible is required.
  • Must be able to work with minimal supervision and know when to seek assistance/guidance
  • Must be methodical, logical and numerate.
  • Proven ability of organisational skills is required and experience in a similar business environment is desirable.
  • Excellent customer service and interpersonal skills and able to demonstrate a ‘can do’ and positive attitude. The ability to deal with customers and delegates at senior levels is required.
  • A level caliber
  • Must be computer literate, have a good understanding of web-based technology and welcome learning new technologies to aid, maintain and develop business

Key Responsibilities:

  • Accurately process Service Briefs and set up in-company events on the system, maintaining clear communication with key stakeholders to ensure accuracy of information and delivery within agreed timescales
  • To build and maintain strong relationships by establishing clear communication with our clients & key stakeholders to ensure co-ordination procedures for course delivery, events and qualifications run smoothly.
  • Process bookings, digital product orders and other training related applications on the relevant system, ensuring accuracy of information and a high standard of customer service is delivered.
  • Respond to telephone and email enquiries from delegates, clients, associates and suppliers, ensuring a high standard of customer care. Maintain contact with our venues and third party suppliers, monitoring standards and cost effectiveness, and ensuring good relationships are maintained.
  • Ensure co-ordination processes are carried out effectively and that events are delivered to a high standard and within budget. Coordinate customer feedback to ensure a positive customer experience.
  • Carry out a range of general administration activities such as data entry into systems (Salesforce, Coursebooker, Open Accounts etc.) and coordinate activities to support event delivery for all training customers.
  • Coordinate the production of all event materials and content, including webinars, to a consistently high standard
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