We are currently recruiting for a customer services representative to join the training operations team for a fantastic organisation based in lovely bright offices in South West London. The main purpose of your role is to provide effective customer service and efficient co-ordination of all operational processes and procedures.
Good organisation and time management skills, ability to quickly prioritise and work under pressure and be flexible is required.
Must be able to work with minimal supervision and know when to seek assistance/guidance
Must be methodical, logical and numerate.
Proven ability of organisational skills is required and experience in a similar business environment is desirable.
Excellent customer service and interpersonal skills and able to demonstrate a ‘can do’ and positive attitude. The ability to deal with customers and delegates at senior levels is required.
A level caliber
Must be computer literate, have a good understanding of web-based technology and welcome learning new technologies to aid, maintain and develop business
Accurately process Service Briefs and set up in-company events on the system, maintaining clear communication with key stakeholders to ensure accuracy of information and delivery within agreed timescales
To build and maintain strong relationships by establishing clear communication with our clients & key stakeholders to ensure co-ordination procedures for course delivery, events and qualifications run smoothly.
Process bookings, digital product orders and other training related applications on the relevant system, ensuring accuracy of information and a high standard of customer service is delivered.
Respond to telephone and email enquiries from delegates, clients, associates and suppliers, ensuring a high standard of customer care. Maintain contact with our venues and third party suppliers, monitoring standards and cost effectiveness, and ensuring good relationships are maintained.
Ensure co-ordination processes are carried out effectively and that events are delivered to a high standard and within budget. Coordinate customer feedback to ensure a positive customer experience.
Carry out a range of general administration activities such as data entry into systems (Salesforce, Coursebooker, Open Accounts etc.) and coordinate activities to support event delivery for all training customers.
Coordinate the production of all event materials and content, including webinars, to a consistently high standard