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[13542] - Customer Service Agent

  • Permanent
  • Surrey
  • Posted 2 weeks ago
  • £ DOE

Customer Service Agent

Based in Surrey. Salary: £DOE

We are currently recruiting for a customer service support agent to work for a leading brand in the Surrey area. The successful candidate will provide a highly professional level of customer service and support to the company’s customers via telephone and email. This is a fantastic role for a recent graduate.

 Person Specification:

  • Be educated to degree level or equivalent
  • Have proven experience in a professional office environment
  • Have high level of customer service skills
  • Have excellent interpersonal and communication skills both written and verbal
  • Have an excellent telephone manner
  • Be proficient in Microsoft Office
  • Have the ability to work on own initiative and as part of a team handling a wide variety of tasks
  • Have good organising and planning skills
  • Live locally to Kingston upon Thames

Key Responsibilities: –  

  • Providing a high level of service support and administration for both internal and external customers
  • Answering telephone enquiries within departmental targets as well as dealing with e-mails, formal letters and occasionally face to face
  • Ensuring essential administrative tasks are carried out whenever necessary to provide an efficient and effective service
  • Assisting customers who have made appointments to see us face-to-face
  • Handling verbal and written complaints professionally and effectively
  • Carry out essential management of the database to ensure paperwork and emails are correctly distributed to service customers
  • Ensure payments are processed on the database correctly
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