[20663] - Customer service Administrator – Part time

Customer service Administrator – Part time
Location: Esher
Salary: £24,000 pro rata per annum
Hours: 22.5 hours per week.

We are recruiting on behalf of our client, who is looking for a part time customer service administrator with good data entry experience and working on a database. As an individual with a keen eye for attention to detail and accuracy, you will fulfil a range of administrative and database tasks for campaigns and projects. The position involves a fair amount of routine work including data input and candidates should be happy with this part of the role.

Key Responsibilities

• Accurately create and maintain supporter database records, including updating contact details, logging communications etc. Ensuring consistency at all times to help provide supporter insight.
• Assist in a range of administrative and database tasks.
• Support online data related activity including third party and digital data processing.
• Respond to all enquiries via channels phone, email, letter, and social media and ensure progressed when required in a timely manner
• Support with the administration of events.
• As required, create and update internal training documents and process guides.

Person specification

• Educated to GCSE or equivalent in relevant areas
• Proficient in Microsoft Outlook, Word & Excel
• Proven experience of effectively using databases
• Proven experience of processing money
• Adept in delivering a great customer experience
• Excellent letter writing and verbal skills
• Excellent interpersonal and telephone skills
• Demonstrable ability to accurately input data, at speed and within time constraints
• Excellent organisational skills and attention to detail
• Adaptable to change with a solution focused approach to problem solving