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[20663] - Customer service Administrator – Part time

  • Part Time
  • Esher
  • Posted 3 weeks ago
  • £ 24,000 pro rata per annum

Customer service Administrator – Part time
Location: Esher
Salary: £24,000 pro rata per annum
Hours: 22.5 hours per week.

We are recruiting on behalf of our client, who is looking for a part time customer service administrator with good data entry experience and working on a database. As an individual with a keen eye for attention to detail and accuracy, you will fulfil a range of administrative and database tasks for campaigns and projects. The position involves a fair amount of routine work including data input and candidates should be happy with this part of the role.

Key Responsibilities

  • Accurately create and maintain supporter database records, including updating contact details, logging communications etc. Ensuring consistency at all times to help provide supporter insight.
  • Assist in a range of administrative and database tasks.
  • Support online data related activity including third party and digital data processing.
  • Respond to all enquiries via channels phone, email, letter, and social media and ensure progressed when required in a timely manner
  • Support with the administration of events.
  • As required, create and update internal training documents and process guides.

Person specification

  • Educated to GCSE or equivalent in relevant areas
  • Proficient in Microsoft Outlook, Word & Excel
  • Proven experience of effectively using databases
  • Proven experience of processing money
  • Adept in delivering a great customer experience
  • Excellent letter writing and verbal skills
  • Excellent interpersonal and telephone skills
  • Demonstrable ability to accurately input data, at speed and within time constraints
  • Excellent organisational skills and attention to detail
  • Adaptable to change with a solution focused approach to problem solving
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