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[13676] - Customer Service Administrator

Customer Service Administrator

Based in South West London. Salary: £20,000 – £24,000 per annum

12 month fixed term contract

We are currently recruiting for a Customer service administrator to join a fantastic organisation in lovely bright offices based in South West London. This is a fantastic opportunity for anyone who has a genuine passion for speaking to customers and answering their enquiries.

Person Specification:

  • Evidence of sound customer service skills is essential.
  • Communicates confidently, clearly and concisely both orally and in writing
  • Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues
  • Ability to work as a member of a team
  • Attention to detail and accuracy
  • Flexibility in response to changing priorities and needs and able to demonstrate a ‘can do’ and positive attitude
  • Willingness to acquire new competencies and accept new challenges
  • Able to analyse and solve problems and determine and recommend appropriate courses of action
  • Commercial awareness, able to identify potential commercial opportunities and risks
  • Financially astute, with an understanding of invoicing and crediting processes
  • Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing
  • Ability to learn and understand high volumes of product information
  • Ability to quickly learn how to use internal IT systems in order to log and retrieve customer information
  • Good administrative skills

Key Responsibilities: –  

  • To provide exceptional customer service and support to all customers
  • To ensure all customers data is accurately updated and managed on our internal databases and that data quality standards are upheld
  • To continuously build, develop, share and maintain in depth product knowledge in order to confidently and accurately advise customers, make decisions and offer value added service
  • To work within GDPR and other compliance policies and pro-actively look for and highlight any potential concerns
  • To work collaboratively with your immediate team and your internal stakeholders to develop strong relationships, identifying and offering support when needed and increasing awareness of customer insight, SLA’s, volume and customer trends
  • To provide a tailored service to customers and their employers, offering exceptional customer service and a pro-active approach.
  • To understand financial procedures, monitoring existing debt and being aware of cost implications for the candidate and the company when amendments are made
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