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[18020] - Claims Handler – Household Insurance Claims

Claims Handler – Household Insurance Claims

Based in Kingston upon Thames area, Salary: £23,000 – £25,000 per annum

Person Specification:

  • Possess Home claims handling experience
  • Effective, confident & considerate communication and an ability to adapt your communication style accordingly
  • Negotiation skills and decision-making confidence
  • Ability to work under pressure in a varied environment
  • Flexibility in your approach and a willingness to learn
  • Resilience – able to deal with multiple priorities and demanding deadlines
  • Problem solving skills – you must enjoy a challenge!
  • Organisation, accuracy and attention to detail
  • Passion, energy and a strong customer service ethos
  • Empathy and patience preferably with experience of dealing with vulnerable customers
  • Agile and intuitive thinking; an ability to make decisions quickly and confidently
  • A team
  • IT confidence and, ideally, experience of using the Acturis broker system
  • Educated to a minimum A Level standard, with GCSE/ O Level passes in English Language and Maths
  • A Cert CII qualification or be prepared to start and commit to your Cert journey

Key responsibilities:

  • Playing an integral part in the Personal Claims Team and wider Personal Division, you’ll have a good basic understanding of Home Insurance products and be confident to take ownership of you clients with positivity, passion and professionalism.
  • This role focuses on Home Claims and offers you a fantastic opportunity to join a high-performing team and work for a company that will support you with developing skills in all aspects of Claims Handling, enabling you to manage Home claims from cradle to grave up to a high financial limit under our various Delegated Authority arrangements.
  • Gain an in-depth understanding of the UK Insurance Industry and the Principles of Insurance
  • Receive expert technical training on our Claims service from end to end
  • Work towards becoming a Claims Negotiator within a company that is recognised industry-wide as having an excellent reputation for developing & nurturing staff
  • Learn to operate our Broking Systems (Acturis and Tristan)
  • Develop your customer service skills to build and manage key internal and external relationships
  • Receive full funding and support to gain an industry recognised CII qualification
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