Based in Kingston upon Thames area, Salary: £23,000 – £25,000 per annum
Person Specification:
Possess Home claims handling experience
Effective, confident & considerate communication and an ability to adapt your communication style accordingly
Negotiation skills and decision-making confidence
Ability to work under pressure in a varied environment
Flexibility in your approach and a willingness to learn
Resilience – able to deal with multiple priorities and demanding deadlines
Problem solving skills – you must enjoy a challenge!
Organisation, accuracy and attention to detail
Passion, energy and a strong customer service ethos
Empathy and patience preferably with experience of dealing with vulnerable customers
Agile and intuitive thinking; an ability to make decisions quickly and confidently
A team
IT confidence and, ideally, experience of using the Acturis broker system
Educated to a minimum A Level standard, with GCSE/ O Level passes in English Language and Maths
A Cert CII qualification or be prepared to start and commit to your Cert journey
Key responsibilities:
Playing an integral part in the Personal Claims Team and wider Personal Division, you’ll have a good basic understanding of Home Insurance products and be confident to take ownership of you clients with positivity, passion and professionalism.
This role focuses on Home Claims and offers you a fantastic opportunity to join a high-performing team and work for a company that will support you with developing skills in all aspects of Claims Handling, enabling you to manage Home claims from cradle to grave up to a high financial limit under our various Delegated Authority arrangements.
Gain an in-depth understanding of the UK Insurance Industry and the Principles of Insurance
Receive expert technical training on our Claims service from end to end
Work towards becoming a Claims Negotiator within a company that is recognised industry-wide as having an excellent reputation for developing & nurturing staff
Learn to operate our Broking Systems (Acturis and Tristan)
Develop your customer service skills to build and manage key internal and external relationships
Receive full funding and support to gain an industry recognised CII qualification
