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[19933] - Account Executive / Customer Service Executive

  • Permanent
  • Surbiton
  • Posted 3 weeks ago
  • £ 40 hours / £26,666 per annum - or 45 hours / £30,000 per annum

Account Executive / Customer Service Executive

Based Surbiton area

Salary: 40 hours / £26,666 per annum – or 45 hours / £30,000 per annum

We are currently recruiting for an Account Executive on behalf of one of our clients, a well-established organisation based in the Surbiton area.

Account Executive/Customer Service Executive

This role provides a great opportunity for someone to get involved in the motor and financial services industry. For our customers you will be more than just a friendly person to answer their queries over the phone or by email, you will have great listening skills, attention to detail and a willingness to problem solve. You will be involved in dealing with driver queries and supporting our key customer contacts which means handling different types of conversations, from answering a simple question to more complex issues. You’ll champion great customer service, be a clear communicator that’s happy to work with people at all levels in an organisation. A varied and interactive role, there are no two days the same so being organised will give you a head start. You will be joining a supportive team of colleagues and will be guided, trained, and developed by a dedicated team.

This role would suit someone who is well organised, with a can do attitude. If you have worked in a B2B or B2C customer service environment then that’s a great start.

This role can open doors to wide ranging career opportunities and best of all there’s no weekend working.

What you’ll be doing

  • Acting as the day to day point of contact for our fleet contacts and drivers
  • Generating a range of customer documentation to help our customers operate their company vehicles safely and efficiently
  • Handling and solving queries for the fleet contact and drivers
  • Managing/generating monthly customer invoicing
  • Generating and authorising external supplier orders
  • Producing regular and ‘ad-hoc’ customer reports
  • Working with other departments to improve business processes that help us deliver a high quality customer experience
  • Being an ambassador for first class customer service.

 

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