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[9410] - Senior Customer Service Advisor

Senior Customer Service Advisor, up to £25,000 per annum

Excellent company benefits incl. Free parking and annual bonuses, private healthcare etc.

To be considered for this role:

You must live within locally to Kingston upon Thames, be of a graduate calibre (or equivalent) and have a minimum of 2 years’ within customer service within a office environment. People management experience is desired but not essential.

Key responsibilities:

  • Assist with departmental administration to ensure repairs are properly, promptly and efficiently processed.
  •  Provide product and technical support at shows and events where required
  •  Handle verbal and written complaints professionally and effectively
  •  Log complaints and other correspondence in accordance with departmental or company policies.
  •  To carry out essential management on a database to ensure paperwork and e-mails are correctly distributed to service customers
  •  To make sure payments are processed onto our payment system correctly and within current legislation.
  •  Run and compile reports on a weekly and monthly basis
  •  Analysing customer satisfaction and report findings back to departmental managers
  •  Deputise for Customer Service Team leader as needed
  •  Resolve escalated complaints where necessary
  •  Resolved and formulate responses to complaints received by Senior Management when required
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