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[10471] - After Sales Service Assistant

  • Permanent
  • Woking
  • Posted 2 months ago
  • £ 24,000 - £26,000

After Sales Service Assistant

Salary: £24,000 – £26,000 per annum. Based in Woking


We are currently recruiting for an After Sales Service Assistant to join a busy friendly team based in Weybridge. The successful candidate must be positive with a ‘can do’ attitude and excellent customer service skills.


Person Specification:  

  • Previous experience of working within a busy customer service office
  • Strong time management, planning skills and the ability to multi-task
  • Be numerate so you are able to work with prices and technical product information
  • Must have strong time management, planning skills and the ability to multi-task

Key responsibilities:

  • To action and resolve all customer and head office issues that arise
  • Follow up and monitor any issues raised during customer calls
  • To deal with the return of all defective product, this includes evaluating customer claims/ monitoring products transportation and analysing key faulty products
  • Contact customers for reimbursements
  • Follow up customer claims received either by phone or email
  • Follow up pending cases weekly and feedback to HQ
  • Provide monthly support to the service partner on actual sales and stock levels
  • Support and organise technical training


Tagged as: customer service

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