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[9264] - Customer Support Manager

  • Anywhere
  • Posted 3 months ago
  • £ 30,000 - £35,000

Customer Support Manager, Kingston upon Thames

£30,000 – £35,000 per annum

“Managing people and processes” is the key to this role.

Working within an innovative FMCG organisation, who specialise in technological quality.

Key responsibilities of the role:

  • Line management of a field support team, providing strong leadership and guidance, setting clear goals and targets and developing team members
  • Drive efficiencies and deliver an enabling function to all field team members in order to achieve targets and provide excellent customer experience.
  • Deliver guidance and best practice in excellent customer enquiry handling, through proactive communication, thorough understanding, basic diagnosis, and provision of accurate information.
  • Provide first level escalation for any issues arising from processes failure, customer complaints, field team feedback and logistics.
  • Lead operational aspects associated with business processes including, but not limited to; SAP, CRM, Experlogix, Databases, Reporting
  • Lead operational aspects associated with inbound and outbound logistics including, but not limited to; outsourced warehouse operations, UK transportation & inventory.

Ideal candidate must meet the following criteria:

A graduate (or equivalent)

Living within a respectful commute of Kingston upon Thames

Must have previous experience managing people and processes

Will be a existing Team Leader within customer service or equivalent

Have extensive experience within a commercial office 

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