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[10180] - Contract Customer Service Representative

  • Contract
  • London
  • Posted 1 month ago

Contract Customer Service Representative, Waterloo

Events and Marketing – £20,000 pro rata – Start September

Our established client is an independent marketing agency, that design and produce corporate events and solutions on behalf of key clients.

The ideal candidate will be a highly motivated and personable, someone who is confident, proactive and enjoys getting things done.  This person will need to be a people person, enjoy and value the importance of good processes and also someone who is confident with using a variety of different software systems, that are taught as part of the on-boarding.

Key responsibilities include:

  • Manage delegate queries via email and telephone ensuring customer service levels are maintained at all times
  • Answering phones in a timely manner with a professional and pleasant demeanor
  • Responsible for monitoring your own phone status (in ‘ready’ mode) to ensure they are able to take the next incoming call.
  • Responding to emails within your event(s) within 24 hours. This is a team effort and all team members must contribute as equally as possible. We are contractually obligated to answer emails within one business day.
  • Voicemail: customer service representatives are responsible for checking and responding to voicemails on their assigned events every work day.
  • Providing ongoing updates to Registration Project Manager on any “hot topics” that might need greater discovery and understanding for client feedback
  • Immediately raising any reported issues to the Registration Project Manager if highlighted in emails or calls

Person specification:

  • Ability to work quickly and under pressure
  • A professional attitude when dealing with delegates
  • Strong written (i.e. good standard of spelling and grammar) and verbal communication skills are essential
  • A clear and friendly telephone voice, with confidence to handle difficult phone queries
  • Proactive approach to work
  • Good teamwork skills and the ability to work unsupervised
  • Proven history of demonstrating a high level of professionalism
  • Flexible working approach with ability to work evenings/weekends if needed
  • Our clients rely on discretion. Please do not discuss internal policies with callers, emailers or outside of the office. Questions about which information is acceptable to disclose should be escalated to Registration Project Manager
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