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[7872] - Head of Client Management

  • Permanent
  • Surbiton
  • Posted 5 months ago
  • Applications have closed
  • £ 50,000pa - £ 55,000pa

A senior-level role reporting directly to the Director of Client Management

Working closely with the Account Managers, Account Administrators and Client  Experience Improvement Manager within the Account Management team, the objective of this role is to ensure our clients and client stakeholders obtain best value from our service offering whilst developing the team to maximise potential.

Our aim is not to be seen as just “a supplier” but as a trusted partner who acts and advises with the client’s best interests at heart.

The successful candidate will manage, grow and develop a team of Account Managers and Administration staff to support our “Customer First” strategy.

To be considered for the position you must meet the following criteria:

  • Strong stakeholder management experience and proven ability to negotiate and influence at the all levels up to and including executive board
  • Successfully lead, cultivate and develop an Account Management team. Proven experience of leading, coaching and inspiring teams fostering a culture of high performance.
  • Lateral thinker and creative problem-solver with experience in developing innovative partnership or commercial constructs.
  • Strong data and analytical skills with complementary ability to transform data into actionable insights.
  • Proven skills with experience in working with senior management including writing business cases and pitching strategies.
  • Capable of making effective business decisions taking into account the needs of the situation, priorities, constraints and availability of relevant information.
  • Advanced IT skills
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